Privacy Policy

Introduction

Welcome to Wicked Uncle’s Privacy Policy.

Wicked Uncle respects your privacy and is committed to protecting your personal data. This privacy policy (together with our terms and conditions) explains how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services. It also tells you about your privacy rights and how the law protects you.

1 Who We Are

1.1 We are Wicked Uncle, and our registered address is Wicked Uncle, 10227 Southard Drive, Beltsville, MD 20705.

1.2 Your data is stored and used by Wicked Uncle. You can contact us on 020 7099 3649 between 9am and 4pm Monday – Friday. You can also email us at support@wickeduncle.com. Our website is www.wickeduncle.com.

2 The Type of Personal Data We Collect

2.1 When you use our website or place an order with Wicked Uncle, we may collect the following:

  • 2.1.1 Your name and surname;
  • 2.1.2 Your email address and contact number;
  • 2.1.3 Your correspondence address;
  • 2.1.4 IP address;
  • 2.1.5 Your payment details; and
  • 2.1.6 Any other personal data which you supply us when making an order or otherwise using our services.

2.2 We also collect data about you via cookies. A cookie is a small piece of data which will be stored on your computer or other device used to access our website. We use cookies to keep products stored in your basket if you want to buy them at a later time and to ensure that the website is functioning correctly. You can set your browser to refuse all or some browser cookies, but if you disable or refuse all cookies some parts of our website may become inaccessible or not function properly.

3 How We Get the Personal Data and Why We Have It

3.1 Most of the personal data we process is provided to us directly by you to allow us to fulfil orders you have placed, to contact you about your orders and, should you agree we may do so, to keep you informed of any future products we believe you may be interested in and to provide our birthday reminder service. If you are a Wicked Uncle Club member, your data may be used to provide membership benefits.

3.2 We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • 3.2.1 Where we need to perform the contract we are about to enter into or have entered into with you (i.e. when you purchase something via our website);
  • 3.2.2 Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; and
  • 3.2.3 Where we need to comply with a legal or regulatory obligation.

3.3 Generally, we rely on consent as a legal basis for processing your personal data only in relation to sending marketing or reminder communications to you via email. You are able to withdraw your consent at any time by contacting us at support@wickeduncle.com.

4 How We Store Your Personal Data

4.1 Your personal data is stored securely and we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

4.2 The appropriate retention period for personal data is determined on a risk-sensitive basis.

5 Your Data Protection Rights

5.1 Under data protection law, you have the right to object to the processing of your personal data in certain situations and for marketing purposes at any time. You can do so by contacting us via email at support@wickeduncle.com.

5.2 You also have the right to:

  • 5.2.1 Access data held about you;
  • 5.2.2 Ask us to rectify personal information you think is inaccurate or incomplete;
  • 5.2.3 Ask us to erase your personal information in certain circumstances;
  • 5.2.4 Restrict the processing of your personal information in certain circumstances;
  • 5.2.5 Object to the processing of your personal information in certain circumstances; and
  • 5.2.6 Transfer your personal information to another entity.

6 How To Complain

6.1 If you have any concerns or questions about the use of your personal information, please do contact us at support@wickeduncle.com and we will do our best to assist you.

Two Thumbs way up!

I received an item that in my opinion was subpar and emailed Wicked Uncle. I was told it was one of their best sellers over thepast 5 years and the representative inquired about whether I was operating it properly. When I advised her that I had rechecked everything she’d suggested and I was still disappointed with the item and wished to return it, she issued a full refund, including shipping. Based on that kind of service I immediately bought a different item to give as a gift. Professional, and honorable service. Two thumbs way up!

Recent Customer 26 Jul 2024

Dissatisfaction with product

Service was fine the product description is misleading

Recent Customer 25 Jul 2024

easy shopping

I ordered gifts to be sent to our summer rental while we were on vacation to celebrate my gran-daughter's birthday...ordered from the age appropriate section, selection was great and the gifts were perfect!

Recent Customer 25 Jul 2024

Awesome Gift

My nephew, "J"-12 yrs LOVED the gift! The perfect thing for a "tween"! (He said he opened it FIRST (among the early gifts) because of the packaging (itlooked cool/fun) AND, I'd like to think b/c it's from his one and only auntie!:)

Recent Customer 25 Jul 2024

RAD!

It’s great!!!!

Recent Customer 24 Jul 2024

Happy Happy Joy Joy

Love the novel products. The variety & high quality of toys & games for my grandsons keep me a consistently happy customer.

Recent Customer 24 Jul 2024

Unusual creative toys and activities for boys and girls!

Unique creative toys!

Sandy Davis 24 Jul 2024

Amazing customer service

I recently purchased 2 of the same toy. One didn't work. I contacted customer service and a replacement was immediately sent out and works perfectly. My grandkidswill be so excited to receive their new toys! Every order I've had arrived quickly and the selection of unique toys makes shopping their site fun.

Amy B 24 Jul 2024

The items came within a few days of ordering but I wish that I had gotten notice of delivery. The package sat in my mailbox for a few days becauseI did not realize that it had arrived.Our Response:Hello, we do send out a tracking email with each order when it ships. Perhaps it landed in your junk/spam folder?

Recent Customer 24 Jul 2024

Always love the creativity and uniqueness of the gifts I get from uncle wicked, my nieces and nephews love them

Marsha stumbo 24 Jul 2024

Good place to shop for kid gifts!

First off, love your name! Good selection of more unique toys. Shipping is fast, products packaged well. I have ordered from you before and haven’t been disappointed!

Trudi Ranew 24 Jul 2024

No issues

Placed on line order. Received items very quickly. No issues

Recent Customer 24 Jul 2024

My nephew loved the puzzle game!

My nephew loved the puzzle game!

Recent Customer 23 Jul 2024

Easy fast good price. My 7 year old nephew loves it! It’s a winner.

Recent Customer 23 Jul 2024

no

same as always. prompt and efficient.

Recent Customer 22 Jul 2024

My new go-to place for grandkids' delight

High-quality, aged appropriate products delivered quickly in environmentally conscious packages.

Patricia Bentz 22 Jul 2024

Always happy with products

Good service and toys children love! Educational toys for young children are always a good choice!

Recent Customer 21 Jul 2024

Great first time customer experience

Shipping was prompt. Item was packaged securely. Item was as described. Recipient loved the item.

Recent Customer 21 Jul 2024

"Uncle "Fritz's" Wicked Uncle Review "

WU is a simple, easy to use online site with creative, quality gifts and ideas for a range of ages and genders. The wrapping service is excellent as well....

Recent Customer 19 Jul 2024

Love shopping Wicked Uncle!

Good products the grandkids always love. Fast shipping and cute wrapping paper! Wicked Uncle does it all.

Recent Customer 19 Jul 2024

Excellent customer service

Update to my original 1-star review below: Changing my review to 5-stars due to stellar customer service in determining what happened to my order. The mistake was onthe part of the USPS and after speaking with them, the item arrived the next day. Wicked Uncle's customer service went above and beyond to help resolve the problem. Also, the plush corgi dog is well made and currently being loved by my daughter. Thank you! -------------------------------------------- This review is not about the item because I have not received it yet. This review is concerning the shipping and delivery. I ordered an item on July 1st for a birthday July 16th. I figured this would be plenty of time for it to arrive. Unfortunately, I assumed incorrectly as it is now late in the evening of July 15th and there is still no item. Tracking shows it has been sitting in the town where it needs to be delivered for NINE DAYS. I have lost all faith it will arrive in time for her birthday, what a waste. I understand delays can happen, but it has been over 2 weeks since it was shipped - unacceptable. I will not be ordering from this company in the future no matter what the quality of the gift turns out to be.

Recent Customer 18 Jul 2024

Easy way to order gifts for relatives

This was a belated birthday gift & was easy to choose & order.

Recent Customer 17 Jul 2024

Best Sight for children's gifts

Everything has been to the letter and on time.We have been using wicked uncle for the past 3 years since our 7 grandchildren live 900 miles away.

Recent Customer 17 Jul 2024

Fun unique toys for kids

The product was as advertised and a great hit with my granddaughter and all communication was timely and helpful. Great company! Will shop there again!!

Recent Customer 17 Jul 2024

Birthday reminders:)

I love that it keeps track of the kids birthdays :)

Recent Customer 17 Jul 2024

Good service

I ordered a gift. It arrived very rapidly.

Barbara McShane 16 Jul 2024

Full Service Help for the Perfect Child's Gift

Great selection of gifts and guidance to help find something fun for a 5 year old birthday! The gifts were wrapped beautifullyand I loved being able to have a card hand written on my behalf, they even included a fun thank you note. It made the shopping and giving experience easy with gifts my nephew loved.

Sara L 14 Jul 2024

It was excellent service. After the first toy did not work, you sent another right away. We will continue to purchase toys for my grandson from you,

Denise Vondra 14 Jul 2024

I received my items in a very timely manner!

Recent Customer 14 Jul 2024

Product looks good.

Recent Customer 11 Jul 2024